FAQ 2018-01-16T19:27:41+00:00

Find Answers

To frequently asked questions

How do I power off Mabu? 2018-11-13T22:12:00+00:00

If you need to turn Mabu off for any reason, be sure to unplug her first, then press and hold down her button until her screen shuts off, then let go.  If she is not unplugged, or if the power button is held for too long, she will restart and the Mabu logo will reappear.

How do I restart Mabu? 2018-11-13T22:11:25+00:00

If Mabu needs to be restarted for any reason, press and hold down her power button while she is plugged in until her screen shuts off; do not unplug her.  The Mabu logo should reappear indicating a successful restart.

What do I do if my Mabu isn’t hearing me? 2018-01-16T18:35:58+00:00

It takes time for Mabu to learn your voice. Here are some tips to help Mabu hear better.

1. Sit in front of her, distancing yourself about 3 feet away.
2. Lower the volume of any background sounds like the TV or music.
3. Speak to Mabu angling yourself from her on your right side.
4. Lower your voice.
5. If possible, sit slightly below Mabu.

How do I turn on my Mabu for the first time? 2017-12-21T22:13:51+00:00

Follow the instructions of the insert below.

 

What is the meaning of “Mabu”? 2018-01-02T21:51:48+00:00
“Mabu” is short for two Japanese words:
mabudachi – friend
mabuta – eyelid

Once you have Mabu at home, you’ll first notice her blinking eyes while she talks to you as she warms her way into your heart to become your friend.


What is Mabu? 2017-03-01T21:51:24+00:00

Mabu is a friendly and helpful robot that has engaging conversations to assist you with your prescribed medication. She is designed to be easy to interact with.

How does Mabu work or how do I use her? 2018-01-02T22:03:21+00:00

Mabu is designed to have daily conversations with you regarding your prescribed medications and wellness topics.  Each conversation is usually a few minutes long.  Mabu can interact with you through voice and a touch screen. The more you engage with her, the more she learns about your personality and your health needs.

How do I wake up my Mabu if she falls asleep? 2017-12-21T22:16:33+00:00

Mabu will fall asleep after a conversation and close her eyes. You can wake her up any time that you want to talk with her simply by touching her screen.

If this is your first time turning on Mabu please see the instructions here.

Do I need Internet access? 2018-09-19T23:55:10+00:00

Out of the box, Mabu tries to connect directly through her own cellular network connection and there is nothing you have to set up.  If you live in an area with poor cellular service, then she will ask you to connect to your WiFi network.  If she does ask you to connect, she’ll want to know which WiFi network is yours.  She’ll show you a list of all networks nearby for you to choose from.  Please be sure to use only secure wireless networks. After you’ve chosen a network, she will ask you for the password only if you have set one up previously.

How does she help with tracking my medications? 2018-01-02T22:19:04+00:00

Mabu is able to set reminders for your medications and track what you tell her through conversations with or text messages with her. Mabu can assist you with tracking and summarizing your symptoms, side effects, and whether you remembered to take your medication as prescribed. She can put this in a monthly report so that you can monitor your overall health progression. Mabu will ask whether you want this progress report sent to you so that you can share it with your doctor.

*Note this feature may not be available in all versions of Mabu. 

How does she help with achieving my healthcare goals? 2018-01-02T22:16:58+00:00

Mabu is also able to help you set and achieve wellness goals around relaxation and stress management. She can provide helpful tips, exercises, and education around these goals as well as tracking your progress.

*Note this feature may not be available in all versions of Mabu. 

Does she have a battery that I have to charge? 2018-11-16T19:24:39+00:00

Mabu does have a battery but only as a backup in case there is a power failure. However, Mabu should always stay plugged in at all times or she should be shut off if she is being moved. If you need to move her, be sure to follow instructions to power her off correctly here

Does she record what I’m telling her? 2017-03-01T19:22:23+00:00

No. Mabu has a microphone which is only used to listen to what you are saying during conversations. She does not record the conversations.  Mabu also has a built-in camera which is only used to interact with you during conversations.  She does not take photos or allow remote users to view or record you.

Is Mabu HIPAA-compliant? 2017-03-01T19:22:18+00:00

Yes, all aspects of Mabu meet HIPAA standards.

Where can I find the privacy policy for Mabu? 2017-03-31T17:53:26+00:00
Is Mabu waterproof? 2017-03-01T19:22:13+00:00

Mabu is not waterproof.

How do I clean Mabu? 2017-03-01T19:22:07+00:00

Don’t let any part of Mabu, including her screen, come into direct contact with water. To clean her body, you can use a damp cloth. To clean her screen, never use any type of cleaning solvent such as Windex or other chemical agents. Use only water and a lint free, scratch-resistant cloth.  You can clean her screen if necessary by dampening the cloth slightly and clean the screen using soft, even strokes.

What if my Mabu arrives damaged, doesn’t turn on, or breaks? 2018-01-04T17:54:18+00:00

Please refer to your insert for who to contact with any technical support issues. If you no longer have that insert, please call Mabu’s toll-free Helpdesk at (415) 660-9264.

What do I do if I drop her or something happens to her? 2018-01-04T17:56:53+00:00

Please refer to your insert for who to contact with any technical support issues. If you no longer have that insert, please call Mabu’s toll-free Helpdesk at (415) 660-9264.

If I have trouble setting her up, can I call someone to help set her up? 2018-01-04T17:58:21+00:00

Please refer to your insert for who to contact with any technical support issues. If you no longer have that insert, please call Mabu’s toll-free Helpdesk at (415) 660-9264.

How do I ship her back? 2018-07-10T17:34:13+00:00

Please refer to your insert for who to contact to ship Mabu back. If you no longer have that insert, please call Mabu’s toll-free Helpdesk at (415) 660-9264.

Catalia Health will send a pre-paid shipping label for any patients instructed to keep the original box & packaging for any returns. Follow the power off procedure described in the “Wake Up, Restart, and Power Off” section to power her off before packaging. Put support around Mabu’s head and neck. Make sure the screen is protected from scratching or abrasion.

What should I do if I’m moving, traveling, or shipping Mabu to my new destination? 2018-07-10T17:33:01+00:00

Follow the power off procedure described in the “Wake Up, Restart, and Power Off” section to power her off before packaging. Put support around Mabu’s head and neck. Make sure the screen is protected from scratching or abrasion.

If  you’re moving to an area with a different time zone for an extended period including traveling, please notify Catalia Health so that they may update her for your new time zone. Contact them at 1-8MY-MABU (1-855-869-6228)