For all other patients, if you are not satisfied with Mabu and want to stop using her, please call the toll free helpdesk at 1-855-869-6228. We will send you a pre-paid shipping label to send her back. Follow the power off procedure described in the “Wake Up, Restart, and Power Off” section to power her off before packaging. Put support around Mabu’s head and neck. Make sure the screen is protected from scratching or abrasion.